Terms and Conditions

Title of Goods

All goods supplied remain the property of Lakeland Childrens Books until payment has been received in full.

Ordering

Order by following the on screen instructions. Payment is via Paypal or most credit and debit cards. Please note that you do not have to have a Paypal account to process your order. Paypal is used to ensure the security of all your personal details.

Shipping and Delivery

Prices quoted for Goods include delivery charges to the UK but not Europe or the rest of the world.

The cost of shipping for Europe and the rest of the world will be quoted at the time of order.

Delivery dates quoted are estimates only and the Company shall not be responsible for any delays howsoever caused.

Orders are normally despatched within 2 to 3 working days.

All items are usually shipped using Royal Mail. Any delivery times quoted are estimated, and are subject to Royal Mail terms and conditions.

In the UK items will usually be shipped by Second Class mail.

An option to upgrade to First Class is available at an extra charge.

Overseas orders will usually be shipped by Airmail.

Insurance is not included in any shipping charges.

Cancellation and Returns Policy

If you wish to cancel your order:

  • You can notify us by email to sales@lakelandchildrensbooks.co.uk before we have dispatched the goods to you, or
  • Where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund. The costs of returning goods to us shall be borne by you. We do ask however that customers contact us before returning any item.

Upon receipt of the goods we will issue a full refund of the amount paid, provided that the goods are returned undamaged and unused.

Security

We work to protect the security of your confidential information by using the Paypal website security to protect confidential information like your credit card details. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link.

Privacy Policy

Lakeland Childrens Books is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide. This statement is to explain how we use any personal information that we may obtain from you.

Lakeland Childrens Books will keep your personal details private and secure.

We will not sell or share your personal details to or with third-parties, except in so far as is strictly necessary to process your order. This may include details shared to allow clearance of payment and delivery by third parties. We only make use of any telephone contact details in relation to your immediate order or enquiry.

You can choose to join our mailing list to receive occasional emails from us detailing special offers and new products.

You can ask us to remove you from this mailing list at any time.